Shipping policy

SHIPPING POLICY

Last updated: April 2026

1. Order Processing All orders are processed within 3 business days of payment confirmation (Monday to Friday, excluding New Zealand public holidays). You will receive a confirmation email once your order has been dispatched.

2. Domestic Shipping (New Zealand)

  • We ship to all addresses within New Zealand.
  • Free shipping is available on orders over $200 NZD. Please note that free shipping may not apply to oversized or heavy items — in these cases, a shipping rate will be calculated at checkout.
  • For orders under $200 NZD, shipping rates are calculated at checkout based on the weight and size of your order.
  • Estimated delivery timeframes once dispatched: 2-10 Business days.

3. International Shipping

  • We may ship to selected international destinations including Australia, the United Kingdom, and the United States. Availability will be confirmed at checkout.
  • International shipping rates are calculated at checkout based on the weight, size, and destination of your order.
  • Estimated international delivery timeframes vary by destination and are provided as a guide only.
  • Customers are responsible for any customs duties, import taxes, or fees charged by their country upon arrival of the goods. Old Soul Haven has no control over these charges and is not responsible for them.

4. Large & Bulky Items (Furniture & Antiques)

  • Due to their size and fragility, furniture and select large antique items are available for in-store pickup only and cannot be shipped.
  • Items that are pickup only will be clearly noted on the product listing.
  • Please contact us if you have questions about a specific item before purchasing.

5. In-Store Pickup

  • In-store pickup is available at no charge for all eligible orders.
  • You will be notified when your order is ready for collection. Orders must be collected within 14 days of the pickup-ready notification.
  • Please bring your order confirmation when collecting. Old Soul Haven is not liable for damage to goods after they have been collected and signed off by the customer.

6. Carrier & Tracking

  • We use reputable New Zealand courier services to dispatch your order. A tracking number will be provided where available once your order has been dispatched.
  • Delivery timeframes are estimates only and are not guaranteed. Delays may occur during peak periods or due to circumstances outside our control.

7. Damaged or Lost in Transit

  • Old Soul Haven is not responsible for damage or loss caused by carriers during transit. Once your order has been dispatched, responsibility for the goods passes to the carrier.
  • We strongly recommend customers obtain their own shipping insurance for high-value orders, including furniture (where freight is arranged) and antiques.
  • If your order arrives damaged, please contact us with photos and your order details and we will do our best to assist. Claims for transit damage should be directed to the carrier or your insurance provider.

8. Incorrect Address

  • Please ensure your shipping address is correct at the time of ordering. Old Soul Haven is not responsible for orders delivered to an incorrect address provided by the customer.
  • If you notice an error in your address after placing an order, please contact us immediately and we will do our best to make changes before dispatch.

9. Contact Us For any shipping enquiries, please contact us via our website or visit us in store.